You created your first call, now what?
Start by finding your call in your dashboard. If you just created it, it will be right at the top of the list. Click anywhere on the call to join:
The next screen is where you can make sure your video & audio are working properly and adjust your appearance before joining your call. People you invite will also be asked to type in their name on this screen.
Once you click on the blue button, you'll find yourself in a call. Great! But what are all these buttons and screens for? Here's a quick diagram, but don't worry too much about all of this stuff. You can always review it later, the call is already live and anyone you shared the link with can join.
- The activity panel is where we put the Chat Window and all of the activity from your users, in case you want to move it out of view and maximize the room for users to speak. (More detail below)
- The feed itself gives you interesting notes about the people who joined your call - whether they've clicked to another window, if they just leaned in or out, if they're exhibiting a lot of positive or negative mood, and more! It's a great way to quickly keep tabs on what's happening on your call.
- Clicking on the menu allows you to share the link with others or do things like share your screen or exit the call. (More detail below)
- The participants on the call each get a box when they join. As the call owner, can see interesting information about their mood, engagement and even their heart rate. This information is super useful to understanding how people are reacting, even when they're not speaking (read more here). We have to stress the following:
Only you, the owner, can see these emotion & heart rate gauges.
From here, you can also mute anyone's audio & video, including your own.
Learn more in our article on Real Time Data.
5. The activity panel lets you choose between the Chat Window and the actual Activity Feed, depending on what you want to see.
6. Public chats are sent to everyone on the call, and phrases like "google.com" are automatically turned into links like google.com.
7. The activity feed has tons of useful information, so you can figure out when someone is engaged with your conversation or if they're leaning back and reading an email.
8. Notes are one of the more powerful features in the feed, where you can bookmark a specific moment in the conversation with some private notes that will appear in the report. Learn something interesting from a client? Hear a good piece of industry intel? Make a note and you and your team can find it later in the report.
All of this great information is collected and highlighted in the Report for each call, where you can inspect the transcript and any interesting reactions you saw in the other people on the call. You can learn more about reports in the Report Center.
Don't hesitate to reach out with feedback or questions to firstname.lastname@example.org!